OUR STORES

VISIT OUR STORE
IN NAIROBI CBD

Tom Mboya Street, Luthuli Ave.

Rware Business Center
6th Floor, Shop No.601

&

Kisii CBD

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, when you order a product from us, you can expect to receive the same item shown in the picture. We strive to ensure that the images on our website accurately represent the products we offer, including their color, design, and features. We recommend reading product descriptions for full details to ensure the item meets your expectations.

Where can I view my sales receipt?

You can view your sales receipt by checking your email inbox for an order confirmation or receipt that was sent after your purchase. If you created an account on the website, you can also log in to your account, navigate to your order history or purchase section, and download or view receipts from there.

If you’re unable to find it, feel free to reach out to customer support, and they can assist you in retrieving your sales receipt.

Will you restock items indicated as “out of stock?”

Yes, we do restock items that are marked as “out of stock.” Restocking times can vary depending on the product and availability from our suppliers. If you’re interested in a specific item, we recommend signing up for restock notifications if the option is available. This way, you’ll be alerted as soon as the product becomes available again.

Alternatively, you can reach out to customer support for more detailed information about restocking timelines. We aim to keep our inventory updated and fulfill customer needs as quickly as possible.

Where can I ship my order?

You can ship your order to any address you provide during the checkout process. Simply enter the shipping details, including your preferred delivery address, and we’ll ensure your order is sent to that location. Whether it’s your home, office, or another address, just make sure the information is accurate to avoid any delays.

Please check if any applicable shipping restrictions and fees. For more specific inquiries or assistance, feel free to contact our customer support team.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS